Video watching -How to be a good listener is upset

Go to this link: https://learnenglishteens.britishcouncil.org/study-break/video-zone/how-be-good-listener-if-someone-upset . 

1 - Do the preparation activity. 

2 - Watch the video and do the tasks (Check your understanding, Check your gramar) 

3 - Open the transcript, watch and read along.

4 - What do you do to help yourfriends? Write your answer in the box "texto online"